Manage Post Purchase Email (Enterprise Sellers)

Personalized Post Purchase Email will be available exclusively to Enterprise sellers, this feature allows sellers to target specific customers, driving brand engagement and return business. Features include audience segmentation, curated email templates, and scheduled email sends. This is a great opportunity to further engage customers to upsell and cross-sell using our post-purchase email strategy.

There are 4 pre-designed templates available to create email messages. Available templates include:

• Early Access Offer (Auto-populate Top 4 Items)
• Existing Promo Code (Custom Item)
• Existing Promo Code Store Wide
• Popular Products (Custom Multi-Item)

Available platform: Newegg.com

How-To:

1. Go to Seller Portal and hover your mouse pointer over the list icon (upper left corner) then select Advertising > Post Purchase Email.
2. Click the Post-Purchase Email tab:
   • Click CREATE NEW to get started. 
   • Select one of the pre-defined templates. Enter all applicable information.
   • [Optional] click TEST EMAIL to view the post-purchase email that was created.
   • Click NEXT to define the campaign details.
3. Define campaign details:
   • Input a campaign name, the customer won’t see this, this is for managing purposes.
   • Newegg will specify the recipients from the seller’s account order history. Select all applicable information.  Click REFRESH to identify matched recipients.
   • Customize the sending schedule for post-purchase emails.
     • Send Now to send messages immediately.
     • Schedule Send to schedule messages to be sent at a preferred date/send time.
   • Click SEND to send the post-purchase email.
4. View existing email:
   • Click SEARCH to view sent and/or drafted emails.
   • Click the icon under the Action column to edit or work on the saved drafted email.

Please contact our Newegg Marketing team for additional support for onsite promotion.