Manage Pre-orders

Release brand new products with pre-order campaigns in Newegg Marketplace. Pre-order campaigns are designed for customers who are interested and making purchases before release to the general public.

Newegg processes pre-orders in the following: Accept pre-orders from customers > Convert pre-orders to regular sales orders for sellers to process > Complete pre-order campaign.

Items created in Used or Refurbished condition are not applicable for pre-order campaigns.

Available platforms: Newegg.com, Neweggbusiness.com, Newegg.ca

Getting started:

• Create Items
• Request Items for Pre-order Campaign
• Viewing Items Approved for Pre-order Campaign
• View/Convert/Void Pre-orders
• Pre-order Campaign Completed
• For a complete picture of how Newegg Pre-order works click here.

Available platforms: Newegg.com, Neweggbusiness.com, Newegg.ca

Create Item

In order to start a pre-order campaign, the item(s) for pre-order should be created in the seller’s store.

How-To:

• Create a single item
• Create items by batch

Request Items for Pre-order Campaign

After creating items for pre-order, send a request to Newegg Marketplace to create a pre-order campaign.

How-To:

1. Notify your Newegg Marketplace Category Manager for adding your pre-order campaigns. Or email the Newegg Marketplace Integration team and they will help direct your request to your Newegg Marketplace Category Manager.
2. Include the following information in the request:
   • Start Time: The schedule when a pre-order campaign starts.
   • Release Time: The schedule when the product is ready to be released to the general public.
   • Order Converting Time: Newegg system will start to convert pre-orders to regular orders.
     • By default, the order converting time is 24 hours BEFORE the Release Time.
     • Or request a different convert time schedule, please specify.
   • The Total Available Inventory for Pre-order (Max. Quantity): The total inventory quantity available for customers to purchase during the pre-order campaign period.
   • The Total Order Quantity for Each Customer (Limit Quantity): The maximum purchase allowance for each customer in 48 hours.
3. Once the pre-order campaign has been created and active, Newegg will display at the product page a special product detail page for customers to place pre-orders.

Viewing Items Approved for Pre-order Campaign

In Newegg Seller Portal, items that have been approved for pre-order will have an icon as seen below.

Pre-order icon

How-To:

1. Seller Portal > Manage Item > Item List
2. [Optional] Click ADVANCED SEARCH and enable the checkbox Pre-Order Activated.
3. Click SEARCH to view the list.  Under the Status column, the pre-order icon will be displayed for applicable item(s).

View/Convert/Void Pre-orders

When customers purchased pre-order items, a pending pre-order will be created with a unique number, similar to a regular order number. Seller’s can their incoming pre-orders in Newegg Seller Portal.

Newegg system will start converting pending pre-orders to regular sales orders at the Order Converting Time as scheduled. All pre-orders will be carefully verified by Newegg during the converting process. Newegg will void a pre-order if the verification was failed. Newegg will not notify the seller when a pre-order is void, other than recording the order as Void in Pre-order List. No further action is necessary.

Pre-order Status:

• Pending: The default status when a pre-order is placed.
• Void: Pre-order was canceled by either customer or seller.
• Converted: When a pre-order has been converted to a regular sales order.

How-To:

1. Seller Portal > Manage Order > Pre-order List > click SEARCH to view pre-order list.
2. Newegg display’s status for each pre-order: Pending, Void, or Converted.  Click accordingly into the order Pre-order Number to view Pre-order Detail.  Note:
   • Pending status, the option to void it is available.
     • Single request > Click VOID PRE-ORDER at pre-order details.
     • Batch request > select all pre-orders and confirm option is Batch void Pre-orders then click GO.
   • Converted status, convert time reached, Newegg will convert Pending pre-order to Converted and it will be released to Order List as Unshipped order for normal order processing.

Pre-order Campaign Completed

Newegg system will complete a pre-order campaign at the Release Time as scheduled. If the inventory is available, all pre-order items will be available for customers to make regular purchases.

1. Seller Portal > Manage Items > Items List. The completed pre-order is in the item list, the pre-order icon will be removed.
2. On the product page, the PRE-ORDER button will transition to one of the following.
   • Add to Cart: When all available pre-orders are converted to regular orders. Or
   • Out of Stock: This will be displayed when there are pre-orders in pending status.