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Batch Process Unshipped Orders

Download all Unshipped order(s) to an order list template and batch ship all orders.

Newegg strongly recommends sellers process orders within 2 days.  Orders will automatically void 14 days from the order date, provided that our system can obtain a successful credit card reauthorization on the 7th calendar day. If a credit card reauthorization fails, the system will automatically void the order on the 7th day.

Newegg allows shipping order(s) in multiple packages.  For example, Order XYZ contains two items, Item_A (5 qty) and Item_B (1 qty):

  • Scenario 1 single package:
    • Package 1, containing Item_A (5 qty) and Item_B (1 qty) with tracking#1.
  • Scenario 2 single package:
    • Package 1, containing Item_A (5 qty) with tracking#1.
      • This is will be considered a partially shipped order.
  • Scenario 3 multiple packages:
    • Package 1, containing Item_A (5 qty) with tracking#1.
    • Package 2, containing Item_B (1 qty) with tracking#2.
  • Scenario 4 multiple packages:
    • Package 1, containing Item_A (2 qty) with tracking#1.
    • Package 2,  containing Item_A (3 qty) with tracking#2.
    • Package 3, containing Item_B (1 qty) with tracking#3.
  • Newegg will not accept partial shipment of item qty ordered:
    • Package 1, containing Item_A (2 qty).
      • Newegg will error submitted shipment and notice total qty ordered of Item_A does not match qty shipped.

Available platforms: Newegg.com, Neweggbusiness.com, Newegg.ca

How-To:

  1. Go to Seller Portal and hover your mouse pointer over the list icon (upper left corner) then select Manage Order > Batch Ship Order.
  2. Downloading template i.e. all Unshipped orders:
    1. Download File Template tab selected.
    2. Select Template File Type:
      • For new sellers using data feed templates we recommend using Microsoft Excel Format, it provides more information such as InstructionsBasic Item Info – Definitions, and/or Detail Item Info – Values sheets.
    3. By default the checkbox is checked Download the template with your unshipped orders populated in the file, do not uncheck.
    4. Click DOWNLOAD FILE TEMPLATE to submit the request and prepare the template. 
    5. Download File Template Status and History:
      1. By default, Newegg provides the last 3 days of downloads.  Adjust filter accordingly if checking for later days.
      2. Click REFRESH LIST to refresh the Status of the download. Periodically click to check status.
      3. When Initial Status has changed to Completed under Download Link a link will be available. Click Download and save the template to the local drive.
  3. Updating template i.e. confirm each Unshipped order:
    1. Open template.
    2. All details of the order will be populated from columns A to AE.
    3. Columns AF to AI will be inputted by the seller.
    4. Highlighted do not modify the column and sheet names, doing so will cause the upload to fail.
    5. Please refer to the Instructions sheet for definitions, accepted values, and requirements.
    6. Examples in confirming the shipping to Newegg.  Note, that shipping in multiple packages will require new tracking numbers for each shipped package.
      • Single order, shipping/confirming Item_A and Item_B in one package:
      • Single order, partial shipping/confirming sending only Item_A.  Note, Item_B will have to be shipped before the void date, else if not shipped Newegg will cancel Item_B from the order and invoice the order with shipped Item_A.
      • Single order, confirming shipping in multiple packages by item.  Package 1 containing Item_A will be shipped by UPS.  Package 2 containing Item_B will be shipped by USPS. 
      • Single order, confirming shipping in multiple packages by the quantity ordered.  Newegg does not accept partial shipping of quantity orders.  All quantities must be shipped and must equal the quantity ordered at confirmation.  Example Item_A quantity order 5.  Item_A will be listed 5 times with quantity shipped 1 with 5 unique tracking numbers.
      • Save file.
  4. Uploading template:
    1. Upload File tab selected.
    2. Click Select files… to upload the file from local drive.
    3. Click UPLOAD FILES.
  5. Uploaded File Status and History:
    1. Upload File tab selected under Uploaded File Status and History to check.
    2. By default, Newegg provides the last 3 days of upload.  Adjust filter accordingly if checking for later days.
    3. Periodically click REFRESH LIST to update the Status.
    4. Status with Completed, Failed, or Completed with errors notices the upload has completed.  Click View Details to check the reason for failed/error.

Note: Appendix Obtaining Additional Order Information Report shipments for international.

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