Issuing a courtesy credit will provide a credit back to the customer. Note this will not refund customers for taxes, commissions, and other fees collected by Newegg.
Available platforms: Newegg.com, Newggbusiness.com, Newegg.ca
How-To:
- Go to Seller Portal and hover your mouse pointer over the list icon (upper left corner) then select Orders > Order List.
- Select the Shipped tab and enter the order number then click the SEARCH button to list the order then click the ISSUE COURTESY CREDIT button.
- Issue Courtesy Credit:
- Select Refund Reason and enter credit. Note you cannot go beyond the Order Remain Refund.
- Enter a memo if needed.
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Click Submit Credit button to process the request.