Sellers can manage their return service information and add any additional return policy details on Newegg Marketplace. This includes specifying the return address and contact details, return service phone number, and return policy description. If you are using Newegg’s Shipped by Newegg (SBN) services, Newegg will assist in processing customer returns. Here’s how to update this information:
To learn more about the benefits of the SBN service, please review the SBN FAQ.
Available Platform: Newegg.com
How-To:
- Go to the Seller Portal.
- Hover your mouse pointer over your user name (located in the upper right corner).
- Select “Shipping Settings.”
Updating Return Policy:
- You can choose to hide completed settings to show only countries where the return policy has not been completed.
- You can search for specific countries in the list.
- Countries without a checkmark indicate that no return policy has been set for them, and you need to complete one to move forward.
- Select the country for which you want to update the return policy.
Regarding Return Requests for Shipped by Seller (SBS) Warehouse:
- Customers can apply return requests for seller’s items on Newegg.com.
- This implies that customers have the option to initiate return requests directly on Newegg.com for items Shipped by the Seller (SBS).
- This option is suitable for sellers who want customers to use Newegg.com for return requests.
- It is mentioned as the only option for shipments outside of the USA.
- Customers can contact the seller’s customer service for return requests of items.
- This implies that customers have the option to reach out to the seller’s customer service for return requests.
- This option is typically used when sellers prefer to handle return requests through their own customer service channels.
Setting Customer Return Address:
- You can set a local return address where returns will be shipped back to.
- If you need to set up special return settings for specific sub-categories, follow these instructions:
- Go to your seller’s shipping settings.
- The default setting will be applied to all sub-categories if you don’t specify special settings.
- Click the link in the blue rectangle (as indicated in the picture).
- In the popup window, find the sub-category for which you want to include special settings.
- Click the related sub-category and choose the specific setting as needed.
Newegg Return Service:
- Newegg provides a value-added service for all return requests. You can review Newegg Return Service to learn more about this service. This service is the only option for shipments outside of the USA.
By following these steps, you can update your return policy and information to better serve your customers on Newegg.com.
Setting Customer Service Info and Return Policy
To configure your customer service information and return policy on Newegg.com, follow these steps:
How-To:
- In the Seller Portal on Newegg.com, navigate to the “Return Policy and Info” section as previously mentioned.
- Set the following customer service details:
- Customer Service Phone#: Provide a phone number for customer service inquiries.
- Customer Service Email: Specify an email address for customer service communication.
- Default Refund Period: Set the default refund period for returns.
- Default Replacement Period: Define the default period for replacements.
- Default Restocking Fee: Specify the default restocking fee.
- Enter your return policy information, including details about how returns are handled, the timeframe for returns, and any specific conditions.
4. Optionally, you can select a completed return policy from any country and copy it to the current country. This will copy all information and settings accordingly.
5. You also have the option to “APPLY NEWEGG PRE-DEFINED RETURN POLICY” for default notice.
[Seller Store Name] Return Policies.
- All returns must include the following or it may be rejected and returned back to you:
- Product purchased from [Seller Store Name]
- Original Condition, no physical damage (exclude damages sustained during transportation)
All accessories, manuals, warranty registration card, etc. - Original UPC/serial number intact on product and on retail package (Proof of Purchase)
- All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg.
Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by [Seller Store Name]
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, [Seller Store Name] will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by [Seller Store Name].
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. [Seller Store Name] will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Customers are eligible to receive a free return shipping label (Prepaid label) for items below 50 lbs regardless of the return reason. All pre-paid labels are UPS. Newegg does not need the seller’s UPS account number for returns.
Setting Policy for New & Refurbished Items:
- Define the default refund period and default replacement period for new and refurbished items.
- Optionally, click on a link to view and update the policy for a specific subcategory.
Setting Policy for Used Items:
- If the option is available in the country, you can define policies for listing used products.
- Set the default refund period, default replacement period, and the maximum restocking fee for used items.
- Optionally, click on a link to view and update the policy for a specific subcategory related to used items.
Conveniently Applying Policy Settings:
- You can apply the current policy settings to other countries conveniently. Select the countries where you want to apply the settings and click “APPLY.”
- Click “NEXT” to proceed to each section, and at the “Shipping Rate” section, click “SAVE” to update your Shipping Settings.
By following these steps, you can configure your customer service information and return policy to ensure a smooth customer experience on Newegg.com for both new and used items.