Newegg expects sellers to process Unshipped Order(s) on time within 48 hours, to provide a good customer shopping experience and maintain a high overall performance. We have extended the auto-cancel schedule for any open orders that are not shipped to a maximum of 14 days from the order date, provided that our system can obtain a successful credit card reauthorization on the 7th calendar day. If a credit card reauthorization fails, the system will automatically cancel the order on the 7th day.
In the event that an Unshipped order can’t be fulfilled, sellers may cancel the order or if the Newegg customer requests to have it canceled. Once an order has been canceled, Newegg will send an order cancellation notice to the customer’s email address.
Available platforms: Newegg.com, Neweggbusiness.com, Newegg.ca
How-To:
- Go to Seller Portal and hover your mouse pointer over the list icon (upper left corner) then select Orders > Order List.
- View unshipped order(s) under Unshipped filter.
- Click the Cancel Order button to start the request.
- If you have more than one item in the cancel order request and do not want to cancel it, uncheck the item(s). Only checked items will be canceled. Select a reason for cancellation then click the Confirm Cancel button.
- The order status will update to Processing and when the request has been completed the status will change to Unshipped or Canceled:
- Unshipped: if there are unshipped items in the order
- Canceled: if all items in the order have been canceled.
