IMPORTANT IMPROVEMENTS
API Available to Non-Elite Sellers
API is now available for Non-Elite sellers. We understand how important it is to manage all your items and orders, and having an API without the added cost will help your business run a lot smoother. However, there is a limitation on the usage for Non-Elite sellers. API usage will be capped at 20% of an Elite Seller’s usage limits.
Sales and Traffic Report
The exclusive Sales and Traffic Report is now available to Elite sellers. the Sales and Traffic Report is a robust tool that provides sellers insights into key customer metrics. The report equips sellers with powerful analytics, including customer daily, weekly, and annual session/interaction count, product Page Views, Orders Sold, and the combined percentages of views/hits relative to a seller’s items. Sellers may use this report to target and boost customer engagement and sales conversion through more effective listing strategies.
Improved RMA Process
Improving the customer experience is essential for growing a seller’s business. With that in mind, we enhanced the RMA process for Marketplace sellers to process RMA requests quickly and effortlessly. As a result, sellers spend less time dealing with RMA requests while boosting customer satisfaction.
COMING SOON
Payment Processing Fee Update
Last month we announced a pending 2% payment processing fee slated for implementation next month. However, we are putting this new fee on hold until further notice. We will continue to optimize our backend as planned but will not roll out this additional fee for the time being.
Please look to future Operational Updates for further information on this and other improvements in the coming months.
UPC Enforcement Will Be in Effect
New UPC enforcement requirements will soon be in effect for top selected subcategories. This measure aims to increase the accuracy of product listings and ensure customers find the exact products for which they are searching. The goal is to minimize mis-categorized listings, ensure product listing precision, and drive customer traffic to your listings through proper UPC enforcement.
Restocking Fee Adjustment
We want to alert marketplace sellers about waiving restocking fees for specific RMA categories, which will occur in the coming months. For example, the exemption to the restocking fee will only include the following categories: items marked Unopened, Used Items, and items returned under RMA reason – Carrier Return.
This optimization will help make RMAs more convenient, increase customer satisfaction, and improved Seller Performance metrics. Please see future Operational Updates for more details on this pending policy change.
Seller Performance Metric – Content Violations
Changes to Seller Performance metrics are coming soon, and we want to give you details on these pending modifications. A new metric, Content Violations, provides an additional indicator to evaluate sellers. Content Violations cover a variety of categories involving listed items aimed at reducing inaccurate product details, redundant items or images, and other item violations that could impact customer satisfaction and seller performance.
SBN Automated Multi-Channel Fulfillment
Starting May 1st, 2022, Newegg Marketplace sellers who opted-in to the Shipped by Newegg (SBN) program will be able to fulfill non-Newegg orders automatically through Seller Portal.
Enjoy operation cost and time savings by eliminating manual order creations for non-Newegg platforms with our one-stop omnichannel fulfillment service. Use this service on platforms such as Amazon, eBay, Walmart, Shopify, Wayfair, Home Depot, and more!
BuyBox Logic Improvement
Exciting new refinements to BuyBox shipping times allow sellers to use their specific shipping windows instead of the previous minimum and maximum shipping times. This optimization will help sellers improve BuyBox shipping lead times for improved Seller Performance metrics.
RMA Rejection
The RMA rejection process will be changing, and sellers will have a new appeal/return type available for handling RMAs. The new appeal type Request to Reject RMA, may be used for RMAs issued under the categories of Damaged Item and Other Reasons.