Changes in the seller payment disbursement process now link order tracking and delivery to seller payouts.
Sellers are required to utilize only Newegg’s authorized carriers, all of whom provide valid tracking numbers for parcels.
New system payments are released based on the following metrics:
| Platform | Tracking Status Shows | Payment Disbursement |
| Newegg.com / Newegg.ca | Accurate tracking and showing a delivered status | Actual delivery date + 7 calendar days |
| Neweggbusiness.com | Accurate tracking and showing a delivered status | Actual delivery date + 25 calendar days |
| Newegg.com / Newegg.ca | Accurate, traceable tracking information but no status for delivery | 30 calendar days after SO shipment date |
| Neweggbusiness.com | Accurate, traceable tracking information but no status for delivery | 45 calendar days after SO shipment date |
| Newegg.com / Newegg.ca / Neweggbusiness.com | Inaccurate, untraceable tracking information with no delivery status | No payment without accurate and traceable tracking information |
Why are Payment Disbursements Linked to Order Tracking and Delivery?
We’ve improved our process to lessen the number of RMAs – Item Not Received. These updates not only aim to increase customer satisfaction but also encourage you, our sellers, to use Newegg approved carriers for shipping. This will help in tracking your items within our system, leading to better seller ratings and repeat customers. Reminder: only shipments with our authorized carriers are trackable in our system; using others might result in tracking issues.
Payment FAQ
The Net Sales Price for a Product shall be remitted to Seller on Wednesday of the week in which seven (7) calendar days have elapsed since the day on which NEWEGG received confirmation that the Product was delivered to the Customer; provided that if the seventh such day falls on or after Wednesday of the week in question, then such Net Sales Price shall be remitted on the following Wednesday. Funds are deposited directly into your specified account once a week via ACH transfers, so you will typically receive payment between 15-21 days. Payment details will be emailed to you weekly, and you can also access each settlement under your Seller Portal account.
Possible reasons:
- The account holder name on your bank records may be incorrect, please double check in the Seller Portal.
- Your W-9 form (W-8BEN-E for international sellers) may have a problem (please check if all information listed on the W-9 form matches the information listed under your main contact information in your seller portal).
- The bank account information may be incorrect or outdated. Please double check this information and update any new bank account to process your ACH Payments.
- Payments are issued to sellers who have accumulated $25 or more in sales ($100 or more in sales for international sellers). Payment will be held until your sales reach this threshold.
We will email you a statement every time we pay you. You also have access to download statement by logging in to the Seller Portal.
Follow these directions:
- On the navigation bar, click on “Business Report” and then on “Payment Reports“.
- Click on “Settlements” -> “Search” and then click on the “View Transactions” link for the settlement you wish to review.
- You will be prompted to the Transaction Detail page. From this page, click on the “Export All” button on the bottom right corner. You will be prompted to save the file; once saved, you can open the file to review your payments in Microsoft Excel.
For domestic U.S. sellers, the primary method of payment is wire transfers, paid out every Wednesday on Net15 payment terms. For global sellers we have three payment options, Payoneer, World First, and PingPong. (Learn More)
Payoneer
Payoneer is a cross-border payment platform that provides online money transfer and currency conversion services for online sellers. It’s easy to sign up and receive your Newegg payments into your Payoneer account, where they can be easily withdrawn directly to your home bank account in your local currency. (Learn More)
World First
World First is a leading foreign exchange company specializing in solutions for online marketplace sellers. They can provide you with access to a U.S. bank account, through which you can receive revenue payments from Newegg. You can then arrange for your funds to be transferred to your home bank account at a time of your choosing and in your local currency. World First offers competitive exchange rates to help ensure you keep more of your money when it’s sent home. (Learn More)