IMPORTANT IMPROVEMENTS
Deal Submissions Never Easier
We have been optimizing our systems to enhance the deals process. What that means is more items are now eligible for deals, and the approval process is automated to make your promotions more streamlined. Log in now to get started and give your listings a vital boost.
Pricing Safeguard Tool Prevents Price Errors
With our Pricing Safeguard feature, sellers can now avoid price errors and ensure high customer satisfaction. Pricing Safeguard helps sellers prevent incorrect pricing updates, which reduces customer confusion, and avoids unnecessary cancellations or RMAs.
Updates to the Seller Dashboard
We have added new information onto the Seller Dashboard as an ongoing effort to make this feature as simple and straightforward as possible.
Order List Migration to Seller Portal 3.0
To help improve the overall seller portal experience, we have migrated the Order List function over to our enhanced Seller Portal 3.0 This addition significantly improves system speed and includes new features to process orders more effectively.
Global Price Sync Made Easier
We have made it easier for sellers to easily sync their prices for global SKU listings. This change will help save time when configuring the selling prices for global countries.
- Datafeed and Batch Upload settings allow sellers to sync US prices to specific global countries. This feature also supports price markup setup per global country
- Seller is able to activate the SKU listing for Global countries even if listing is inactive for US
Crypto Mining Subcategory Now Available
Crypto Mining is now a sub-category available on Newegg Marketplace. Optimize your sales by posting listings to this new category now!
Order Processing Notifications
Sellers will be receiving a reminder when orders aren’t processed on time or when tracking numbers do not show an estimated time of arrival (ETA). This will help improve customer satisfaction and help sellers stay on top of their seller performance metrics.
Item Listing LImitations
Existing sellers will not be affected by the updated item listing limitations unless changes occur to their membership status, including downgrading, upgrading, or canceling their Elite membership. Additionally, account deactivation, suspension, and termination constitute a change in membership status.
- Non-Elite: 500 SKUs
- Professional: 5,000 SKUs
- Enterprise: 10,000 SKUs
COMING SOON
API Available to Non-Elite Sellers
API will soon be available for Non-Elite sellers at the end of March. We understand how important it is to manage all your items and orders, and having an API without the added cost will help your business run a lot smoother. However, there will be a limitation on the usage for Non-Elite sellers. API usage will be capped at 20% of an Elite Seller’s usage limits.
Sales and Traffic Report
Exclusive Sales and Traffic Report will be available to Elite sellers at the end of March. The Sales and Traffic Report is a robust tool that provides sellers insights into key customer metrics. The report equips sellers with powerful analytics, including customer daily, weekly, and annual Session/interaction count, product Page Views, Orders Sold, and the combined percentages of views/hits relative to a seller’s items. Through more effective listings strategies, sellers may use this report to target and boost customer engagement and sales conversion.
Processing Fees
Starting in May, we will be implementing a processing fee of 2% in addition to commission fees. More updates will be made available in the next Marketplace Operational Update.
Improved RMA Process
Improving the customer experience is essential for growing a seller’s business. With that in mind, at the end of March, we are enhancing the RMA process for Marketplace sellers to process RMA requests quickly and effortlessly. As a result, sellers spend less time dealing with RMA requests while boosting customer satisfaction.
UPC Enforcement Will Be in Effect
New UPC enforcement requirements will soon be in effect for top selected subcategories. This measure aims to increase the accuracy of product listings and ensure customers find the exact products for which they are searching. Avoid mis-categorization, ensure product listing precision, and drive customer traffic to your listings through proper UPC enforcement.