IMPORTANT IMPROVEMENTS
International Version Listing Policy
Customers rely on both Newegg and our sellers to receive the exact item as described on the product page. To improve this, sellers will need to differentiate between international version items from the US versions.
Brand Restriction for GPU Category
Based on new category brand restrictions in the GPU category, we have restricted this category to only allow a list of approved GPU brands to be sold on the Newegg Marketplace.
Seller Review Replies
Sellers who have claimed brand ownership can now reply back to customer replies. This will provide a better experience and confidence for customers.
Click below to learn more on how you can get started!
Rejecting RMAs No Longer Allowed
To improve the customer experience, sellers will no longer be allowed to reject an RMA. Instead, they will be able to “Appeal” an RMA and will go through an approval process.
Help Center and Newegg Chatbot
Newegg has launched a new help center with Seller Academy to quickly find answers all in one place! There’s also a new Chatbot feature in the Seller Portal to get the help you need. Whether it’s item creation, seller portal account or promotional help, our help center and Chatbot is a great place to get the answers you’re looking for.
Learn More about the Newegg Chatbot
COMING SOON
Restocking Fee Waived
Effective September 1, 2023, Newegg will be waiving restocking fees completely regardless of return reason or item weight.