Courtesy Refund typically should be used if the item(s) don’t need to be returned back to the seller. Or, issue this type of refund if a partial refund is required to provide back to the customer.
Important! Issuing this type of refund forfeits refunds from the commission and applicable tax charged from order.
Available platform: Newegg.com, Newggbusiness.com, Newegg.ca
- Seller Portal > Manage Order > Order List > Click SEARCH to view order. See View Order for more details.
- Select order. Click under the order’s Action and select Issue Courtesy Refund.
- Issue Courtesy Refund:
- Select Refund Reason and enter an amount.
- [Optional] Add notes.
Click REFUND SUBMIT to process request