Issue Courtesy Refund

Courtesy Refund typically should be used if the item(s) don’t need to be returned back to the seller.  Or, issue this type of refund if a partial refund is required to provide back to the customer.

Important! Issuing this type of refund forfeits refunds from the commission and applicable tax charged from order.

Available platform:,,


  1. Seller Portal > Manage Order > Order List > Click SEARCH to view order.  See View Order for more details.
  2. Select order. Click under the order’s Action and select Issue Courtesy Refund
  3. Issue Courtesy Refund: 
    • Select Refund Reason and enter an amount.
    • [Optional] Add notes.
    • Click REFUND SUBMIT to process request
Updated on July 1, 2019

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