B2C Offer Management

Make an Offer

Newegg.com customers have the option to send over quotes through the website. We have further enhanced this feature to allow customers to send over quotes via the Newegg App and through WhatsApp.

Newegg customers can request a quote for a specific Newegg Item by clicking the Offer link on the product detail page.

For Newegg.com accounts:

• Only supports one product in a quotation, for example, only product A can be added, and product B or other products cannot be added.
• Currently desktop site, mobile site, and app can make an offer. The offer will only be sent to the seller to which the order belongs. Customers are allowed a bid and a counter offer, while sellers are allowed two counteroffers. Please refer to the detailed process below

Once you enter the price, and offer expiration date, and then click Submit. Please note the offer is available for purchase only by the customer that requested the offer. To help increase your chances of making a sale, submit the quote by the Offer by date. 

Select sellers can then view and respond to the requests on the Offers page, which you can select from the menu in the Newegg Seller Portal. Sellers can choose to offer a quote or ignore the request by selecting one or more reasons if they cannot meet the buyer’s criteria. (NOTE: If you aren’t able to access this feature, please reach out to your account manager for more information)

1. Click “Offers” from your B2C seller portal menu
2. Here you will be able to view all Offer Requests from customers
3. Search and filter all offers which are New or even ones from the Last 365 days
4. Each Quote Request will contain the following information
   1. Quotation#: The quotation number generated when customer requested an offer.
   2. Status: This will show you when the request expires, which is 7 business days.
   3. Buyer Details: Includes the subcategory the item is in as well as the customer’s sales region and zip code.
   4. Product: Image of the products in their quote request.
   5. Desired Delivery Date: The buyer’s ideal delivery date. Sellers should be able to meet the expectation before sending an offer.
   6. Value Requested: The estimated value for the quote request based on the quantity and price per unit.
   7. Action: Manage the offer by sending an acceptance, counteroffer or declining the quote request.
5. The summary at the bottom of the page will contain the following:
   1. New Request: The number of quote requests a seller has receive that have not been offered on.
   2. Total Count of All Requests: Total count of all quote requests.
   3. Total Value of All Requests: Total value of all quote requests.

 

View Offer

1. Once a seller clicks “Manage Offer” under the Action column, they will be able to view the offer details

1. The left-hand panel contains the current status at each stage of the quote process
2. The main body will contain the specific product by Newegg Item number and Seller Part number, along with the quantity requests, price per unit, and estimated value.
3. Sellers can take the following actions on the quote request:
   1. Ignore the request by clicking “GO BACK”
   2. Decline the request, with a reason, by clicking “DECLINE REQUEST”
   3. Send an offer by inputting their price per unit in the text field, and clicking “OFFER QUOTE”

Manage Quotes – FAQs

How do I respond to and manage custom quotes in Seller Central? 
Select Manage Quotes from the Newegg Seller Portal drop-down menu. All sellers will have 2 business day (48 hours) to reply to a quote request. 

 

How can I be notified when a customer requests a quote for a Newegg Item number that I sell? 
All offers allow-listed sellers are automatically signed up for email notifications for offer requests. You will receive an email whenever a customer submits an offer for a Newegg Item number that you sell. 

Additionally, when you have at least one active offer request on your Custom quote requests page, you will receive a notification on the home page. 

 

Why do I see duplicate customer requests on the Manage Quotes page?
The customer can request a quote for the same Newegg Item number multiple times. When that happens, you might see duplicate customer requests on the Manage Quotes page. 

 

Are my existing quotes already available to customers who send me a new request?
The quote that you offered is only available to the customer that requested a quote, so it’s not automatically made available to other customers. 

However, you can offer the same quote in response to multiple customer requests. Keep in mind that each offer will be available only to the customer that you are responding to. 

 

Can I submit more than one offer for the same offer request?
No. At this time, there can be only one offer per quote request.