To reply to or send messages, sellers can use Newegg’s seller portal or their preferred email client application, such as Microsoft Outlook.
Important Note: When replying from your preferred email client application, your email message will be redirected to Newegg’s system for scanning purposes and then emailed to the recipient.
Newegg’s system will only accept your messages from registered email addresses in your account, which include:
- Customer service email address
- User account email address
Available Platforms: Newegg.com, Neweggbusiness.com, Newegg.ca
How-To:
- Go to the Seller Portal and hover your mouse pointer over the list icon (upper left corner), then select “Messages.” Afterward, click “Go Back to Previous Version.”
2. Click on the message, and there will be an option to click “REPLY.”
3. Compose a message to the customer. Additionally, you may add an attachment* if needed. Click “Select files” to find the file located on your local drive. Finally, click “SEND MESSAGE” to complete the process.
Attachment Information:
- You can attach files up to 100 MB in size or attach up to 5 files.
- Accepted file types for attachments include Adobe® PDF files and image files (JPG, PNG, GIF, BMP, TIFF), as well as video files (MP4, AVI, MOV, WMV, and FLV).
- Newegg scans messages to identify potential fraud and policy violations. Any message or attachment containing inappropriate content will be removed.
Policy: When replying back to the customer, you will NOT be able to input your contact information or ask for their contact information such as email address and/or phone numbers.