Issue Courtesy Credit Issuing a courtesy credit will provide a credit back to the customer. Note this will not refund customers for taxes,...
Create Return Merchandise Authorization and Returnless Refund 3.0 How to Create a Return Merchandise Authorization? Create a Return Merchandise Authorization (RMA) for Invoiced orders in portal 3.0 when you receive an...
Complete Return Request How to Complete a Return Merchandise Authorization? Please note if no appeal or action is taken by the seller, the...
Appeal Types and Use Cases If you have received a return request (RMA) and wish to appeal it, this guide will help you understand the...
Edit Return Merchandise Authorization How to Edit a Return Merchandise Authorization? The system will allow you to make edits to your existing Return Merchandise...
View Return Process History View your Return Merchandise Authorization (RMA) process history, see the steps below. Available platforms: Newegg.com, Neweggbusiness.com, Newegg.ca How-To: Go to Seller...
Edit Return Merchandise Authorization from Replacement to Refund If you have a “Replacement” Return Merchandise Authorization (RMA) with the status “WAIT TO SHIP” that you cannot fulfill, you...