Marketplace Policies

These prohibited seller activities are established to maintain a safe buying venue for customers and a fair selling environment for...

We expect all sellers to ensure that all their SKUs are compliant with government regulations at the federal, state or...

Policy Overview This clarifies the Prohibited Items List item of “firearms and weapons (including but not limited to switchblade knives,...

This policy defines content that Newegg Marketplace considers offensive. Our policy is that no offensive content can be created on...

Ensuring that each SKU is properly categorized is an information management issue Newegg takes very seriously.  Proper categorization has an...

Inaccurate Content Policy This policy describes situations in which inaccurate content may arise.  Our policy is that all content must...

Website short titles are the titles that appear on the product pages and in search results. Website short titles are...

Product descriptions are displayed on the “Overview” tab on the product page.  The purpose of a product description is to...

Content Championship denotes ownership rights to the content of an SKU. Typically, Content Championship belongs to the first Marketplace Seller...

Product images appear on the product pages and in search results. Videos appear only on the product page. Images and...

You can upload a seller logo in the “Account Settings” menu, for a detailed guide click here. Seller logos appear...

What is Search Engine Optimization (SEO)? SEO is the process of getting more web traffic from unpaid listings on search...

When a buyer contacts their credit card company to request a chargeback, the credit card company will contact Newegg to...

Welcome to the Newegg Marketplace Chargeback Guide! Here you’ll find what you need to provide us with to fight your...

Please remember: No matter the reason code, any and all documented communication will be helpful in disputing chargebacks. The compelling...

Every seller on the Newegg Marketplace will be screened against the MATCH (Merchant Alert to Control High-risk) list after the...

As part of our commitment to sellers enrolled in our Shipped by Newegg (SBN) services, items that are lost or...

This policy defines the Newegg Marketplace content and standards for determining how refurbished items are classified and established. We believe...