Order List 3.0 User Interface

Overview of order list 3.0 that aims to provide an improved user portal experience.

Available platforms: Newegg.com, Neweggbusiness.com, Newegg.ca

Order List 3.0 User Interface

1. Search Tool – Allows you to search orders using various fields such as Order# (numeric value between 8-10 digits), Item#, Ship-to Name, etc.
2. Order Status Filter – This allows you to view orders by different status types: Payment Pending, Unshipped, Shipped, Cancelled, All Orders. Default filter = Unshipped
3. Fulfilled-by Filter – You can view orders by different fulfillment statuses: Shipped By Seller, Shipped by Newegg, All Orders
4. Quick Filters – Pre-defined order filters identified to be most used by sellers to easily process their orders.
5. Order Details – Order information is rearranged to easily view order information. Newly added order information includes: On-time ship due date and Delivery due date
6. Advanced Filters – This allows you to further refine your order search through all available filters such as order flags/notes, shipment due dates, shipping service, etc
7. Batch Action Controls – Provides you with batch action options such as buying shipping labels and printing packing slips.
8. Order-level Action Controls – Provides you with actions related to specific orders.
9. Compose Message – You can click the name of the customer to quickly compose and send a message.
10. Order Notes/Flags – You can add Order Notes / Flags which can only be viewed by you. Multiple notes are supported by the system and are viewable through ‘Notes History’ which has all the records of notes.
11. Export Orders– The system will export your orders in Excel format.
    

    
    Confirm Delivery

    If an order is indicated as “Mis-Delivered”, a seller can update this if they have the POD from the carrier or have confirmed delivery with the customer in Seller Portal Messages.

    • Log in to Seller Portal.
    • Go to the Order page for your order.
    • Search for your order.
      
    • When the page comes up, click the built-In Seller Portal feature
      “CONFIRM DELIVERY” for that order.
    • Currently, the customer has a week to confirm delivery if you do not see the button there. If they don’t, sellers will then have the opportunity to update the order status with a POD.
    • If you have already communicated in Messages please notify, or just upload the Proof Of Delivery that your Newegg Authorized Carrier will provide.
    • Do this for each Mis-Delivered order you want cleared.
    • This will put your Orders in a queue where they can be reviewed for validation.