To send a message to a customer, there must be an existing order to initiate the message.
Available Platforms: Newegg.com, Neweggbusiness.com, Newegg.ca
How-To:
- Go to the Seller Portal and hover your mouse pointer over the list icon (upper left corner), then select “Orders” > “Order List.” Afterward, click “Go Back to Previous Version.”
2. By clicking the “SEARCH” button, all orders will be listed. Search for the Customer column, then click on the customer’s name to initiate the message.
3. Draft your message, then click the “SEND MESSAGE” button to complete the process.
Adding Attachments:
You can attach up to 100 MB or 5 attachments. The following file types can be sent: Adobe® PDF files, image files (JPG, PNG, GIF, BMP, TIFF), and video files (MP4, AVI, MOV, WMV, and FLV). Please note that Newegg scans messages to identify potential fraud and policy violations. Any message or attachment containing inappropriate content will be removed.
4. Click the “SEND MESSAGE” button to complete.