Setup Third-party Warranty by Batch

Provide a third-party warranty option for Refurbished or Used items by batch using a third-party warranty template. (Sellers are not required to provide a warranty with the exception being customized upgraded parts and our standard warranty information is provided on the item page.)

Available platforms: Newegg.com, Neweggbusiness.com, Newegg.ca

How-To:

1. Go to Seller Portal and hover your mouse pointer over the list icon (upper left corner) then select Items > Batch Warranty Settings.
2. Downloading template:
   1. Download File Template tab selected.
   2. Select Template File Type:
      • For new sellers using data feed templates, we recommend using Microsoft Excel Format, which provides more information such as Instructions, Basic Item Info – Definitions, and/or Detail Item Info – Values sheets.
   3. Leave Industry, Category, and Manufacturer to ALL, so all items will be downloaded to the template.
   4. By default the checkbox is checked Download the template with your items populated in the file, do not uncheck.
   5. Click DOWNLOAD FILE TEMPLATE to submit the request and prepare the template.
      
   6. Download File Template Status and History:
      1. By default, Newegg provides the last 3 days of downloads.  Adjust filter accordingly if checking for later days.
      2. Click REFRESH LIST to refresh the Status of the download. Periodically click to check status.
      3. When Initial Status has changed to Completed under Download Link a link will be available. Click Download and save the template to a local drive.
3. Updating template:
   • Open template:
     • Highlighted do not update/modify the column and sheet names, doing so will cause the upload to fail.
     • Update the item(s) Third-party Warranty accordingly.
     • Please refer to the Instructions sheet for definitions, accepted value, and requirements.
     • Save file.
4. Uploading template:
   1. Upload File tab selected.
   2. Click Select files… to upload the file from local drive.
   3. Click UPLOAD FILES.
5. Uploaded File Status and History:
   1. Upload File tab selected under Uploaded File Status and History to check.
   2. By default, Newegg provides the last 3 days of upload.  Adjust filter accordingly if checking for later days.
   3. Periodically click REFRESH LIST to update the Status.
   4. Status with Completed, Failed, or Completed with errors notices the upload has completed.  Click View Details to check the reason for failed/error.