View Customer Message

Communication Process:

• All communication between sellers and customers is managed through the Newegg Seller Portal.
• Copies of messages are sent to both the “Customer Message” section in the Newegg Seller Portal and the seller’s “Customer Service Email” address.

Available Platforms: Newegg.com, Neweggbusiness.com, Newegg.ca.

How-To:

1. Go to the Seller Portal, hover your mouse pointer over the list icon (upper left corner), then select “Messages.” Afterward, click “Go Back to Previous Version.”

Message Listing:

• By default, the system lists all messages.
• Messages are categorized with icons:

• • Unregistered Visitor: Message sent from an unregistered visitor.
  • Registered Customer: Message sent from a registered customer.
  • Replied Message: Indicates that a reply has been sent.
  • Bold Message: Indicates an unread message.

Advanced Search:

• [Optional] Use “ADVANCED SEARCH” to narrow down your search.
• Click “SEARCH” to apply filters.