Create and Manage Pre-orders

Release brand new products with pre-order campaigns in Newegg Marketplace. Pre-order campaigns are designed for customers who are interested and making purchases before release to the general public.

Newegg processes pre-orders in the following way:

Accept pre-orders from customers >
Convert pre-orders to regular sales orders for sellers to process >
Complete pre-order campaign.

Items created in Used or Refurbished condition are not applicable for pre-order campaigns.

Available platforms: Newegg.com, Neweggbusiness.com, Newegg.ca

Create Pre-order

Please follow these steps in order to start a pre-order campaign, the item(s) for pre-order should be created in the seller’s store prior to creating the campaign. For a complete picture of how Newegg Pre-order works click here.

Create Item

How-To:

• • Create a single item
  • Create items by batch

Select Items for Pre-order Campaign

After creating items for pre-order, select the items that you want in the campaign.

How-To:

1. 1. Navigate to Marketing > Promotions page
   2. Under the Pre-Orders banner, select [Create] button
      
      
   3. Fill out the following information for your campaign:
      • Start Time: The schedule when a pre-order campaign starts.
      • Release Time: The schedule when the product is ready to be released to the general public.
      • Order Converting Time: Newegg system will start to convert pre-orders to regular orders.
        • By default, the order converting time is 24 hours BEFORE the Release Time.
        • Or request a different convert time schedule, please specify.
      • The Total Available Inventory for Pre-order (Max. Quantity): The total inventory quantity available for customers to purchase during the pre-order campaign period.

      • The Total Order Quantity for Each Customer (Limit Quantity): The maximum purchase allowance for each customer in 48 hours.

        Select an item and

        Click [Save] button.
        Click [OK] to verify that these are the selection you want or click [CANCEL] to review them again.
        
        The seller can from here select to go back to the menu or create another pre-order.

   4. Once the pre-order campaign has been created and active, Newegg will display at the product page a special product detail page for customers to place pre-orders.

Manage Pre-Order

Viewing Items Approved for Pre-order Campaign

In Newegg Seller Portal, items that have been approved for pre-order will have an icon as seen below.

Pre-order icon

How-To:

1. 1. Navigate to Seller Portal > Marketing > Promotions and click [Manage] or
      Seller Portal > Orders > Pre-orders directly
   2. [Optional] Click ADVANCED SEARCH and enable the checkbox Pre-Order Activated.
   3. Click SEARCH to view the list.  Under the Status column, the pre-order icon will be displayed for applicable item(s).
      

View/Convert/Void Pre-orders

When customers purchased pre-order items, a pending pre-order will be created with a unique number, similar to a regular order number. Seller’s can their incoming pre-orders in Newegg Seller Portal.

Newegg system will start converting pending pre-orders to regular sales orders at the Order Converting Time as scheduled. All pre-orders will be carefully verified by Newegg during the converting process. Newegg will void a pre-order if the verification was failed. Newegg will not notify the seller when a pre-order is void, other than recording the order as Void in Pre-order List. No further action is necessary.

Pre-order Status:

• • Pending: The default status when a pre-order is placed.
  • Void: Pre-order was canceled by either customer or seller.
  • Converted: When a pre-order has been converted to a regular sales order.

How-To:

1. 1. Seller Portal > Orders > Pre-order List then click SEARCH to view pre-order list.
   2. Newegg display’s status for each pre-order: Pending, Void, or Converted.  Click accordingly into the order Pre-order Number to view Pre-order Detail.  Note:
      • Pending status, the option to void it is available.
        • Single request > Click VOID PRE-ORDER at pre-order details.
          
        • Batch request > select all pre-orders and confirm option is Batch void Pre-orders then click GO.
      • Converted status, convert time reached, Newegg will convert Pending pre-order to Converted and it will be released to Order List as Unshipped order for normal order processing.

Pre-order Campaign Completed

Newegg system will complete a pre-order campaign at the Release Time as scheduled. If the inventory is available, all pre-order items will be available for customers to make regular purchases.

1. 1. Seller Portal > Manage Items > Items List. The completed pre-order is in the item list, the pre-order icon will be removed.
   2. On the product page, the PRE-ORDER button will transition to one of the following.
      • Add to Cart: When all available pre-orders are converted to regular orders. Or
      • Out of Stock: This will be displayed when there are pre-orders in pending status.