內容目錄

2025 February Operational Updates

The following are important updates for the month of November.

Upcoming: Referral Fee Changes. Learn More.
- Effective March 1, 2025, changes are coming to the existing referral fees.
Grow Your Business with SellingPilot. Learn More.
- Sell seamlessly on all marketplaces.
Auto Add-to-Cart Feature. Learn More.
- Sellers can now utilize the add-to-cart feature.

2025 January Operational Updates

The following are important updates for the month of November.

MSRP Setting for Brand Owners. Learn More.
- Brand owners can lower the MSRP even when price is locked.
Seller Vacation Mode Updates. Learn More.
- Further enhancements will be made to the Google Search Ad feature.
Auto Add-to-Cart Feature. Learn More.
- Sellers can now utilize the add-to-cart feature.

What’s New in December 2024

The following are important updates for the month of November.

2024 Newegg System Holiday Restrictions. Learn More.
- Batch Item Creation and Update will not be available during this time.
SEM Tool Enhancements. Learn More.
- Further enhancements will be made to the Google Search Ad feature.
Changes to the Auto Void Schedule. Learn More.
- Orders will automatically void in 7 days from the order date.

What’s New in November 2024

The following are important updates for the month of November.

2024 Newegg System Holiday Restrictions. Learn More.
- Batch Item Creation and Update will not be available during this time.
Scheduled Maintenance – November 8 from 7:30pm – 9:00pm PST
Brand Owners – Updating Price Logic. Learn More.
- Sellers who have claimed brand ownership can lower the selling price set during promotion when item is price locked.
Pricing Safeguard Alert Improvement. Learn More.
- Sellers will need to confirm when the discount exceeds 70% or higher (previously 50% or higher).
Damaged Item RMA Update. Learn More.
- A return label is now immediately provided to customers without the 5 business days wait time for items marked as damaged for RMAs.

What’s New in October 2024

The following are important updates for the month of October.

Newegg Change of Address.
- Our new mailing address is 21688 Gateway Center Drive, Suite 300, Diamond Bar, CA 91765
Brand Review Syndication. Learn More.
- Update on chargebacks for certain violations were to occur
Brand Owners – Updating Price Logic (Coming Soon)
- Sellers who have claimed brand ownership will be able to lower their MSPR after the item price has been locked during promotion. This ensures that prices will stay competitive especially during the upcoming holiday season.

What’s New in September 2024

The following are important updates for the month of September.

Creating Pre-orders Improvements. Learn More.
- Sellers can create pre-orders on their own
Shipped by Newegg Updates. Learn More.
- Update on chargebacks for certain violations were to occur
SEM Tool Enhancements. Learn More.
- Promote your products across Google Search

What’s New in August 2024

The following are important updates for the month of August.

Improvements to B2B Quotes. Learn More.
Proof of Delivery Notices. Learn More.
Shipped by Newegg Updates. Learn More.

What’s New in June 2024

The following are important updates for the month of June.

Optimizing A+ Content Creation. Learn More.
Sales Order Tax Report. Learn More.
Sponsored Brand Ad Bidding. Learn More.

What’s New in May 2024

The following are important updates for the month of May.

Identify Listing Improvements. Learn More.
Upcoming Improvements
- Scheduled System Maintenance
  - Friday, May 3rd from 8pm to 11pm PST
  - Saturday, May 11th and May 18th from 8:00am to 5:00pm PST
  - Impact
    - Seller Portal will be temporarily down
    - All datafeed and API functions will not be available
    - Maintenance may be completed earlier without further notice
- Headline Ads Update
- A+ Content Enhancements
- Certificate of Insurance
  - Sellers with 10k GMV or more in any given month will be required to submit their Certificate of Insurance (more information will be provided soon)

What’s New in April 2024

The following are important updates for the month of April.

Brand authorization process update. Learn More.
A+ content creation process has been improved. Learn More.
Identifying areas of improvements for listing items. Learn More.

What’s New in March 2024

The following are important updates for the month of March.

Shipping Setting Update – Sellers can now set up multiple shipping templates by item level!
What’s coming:
- “Group Buy” will be available to ALL sellers
- Campaigns launching for Canada Marketplace sellers
- Indicator to help you improve your listing
- Simpler request process to sell restricted brand

What’s New in February 2024

The following are important updates for the month of February.

Improved Seller Dashboard with more information and updates for sellers. Learn More.
Deal portal improvements makes it easy for you to submit deals. Learn More.
Sponsored Brand ads now available for brand visibility. Learn More.
Boost your product visibility with our Search engine Marketing (SEM) tool. Learn More.

What’s New in December 2023

The following are important updates for the month of November.

Grow Sales During the Upcoming Holidays
Promotional Pricing Safeguard Alert
Instant Refund Returns
Enhanced Item Description with the Help of AI
SPA – Seller SEM Tool

REMINDER

2023 Holiday Restrictions
Pre-defined Return Policy Updates

What’s New in November 2023

The following are important updates for the month of November.

Prepare for the Upcoming Holidays
Updates to the Seller Performance
SBN Signature Enrollment
Enhanced Item Description with the Help of AI
SPA – Seller SEM Tool

REMINDER

2023 Holiday Restrictions
Pre-defined Return Policy Updates

What’s New in October 2023

The following are important updates for the month of October.

System Maintenance Scheduled
Restocking Fee Waived
SPA – Seller SEM Tool
Marketplace Content Policies
Authorized Shipping Carrier List

REMINDER

2023 Holiday Restrictions

What’s New in September 2023

The following are important updates for the month of September.

International Version Listing Policy
Brand Restriction for GPU Categories
Seller Review Replies
Rejecting RMAs No Longer Allowed
Help Center and Newegg Chatbot

The following are upcoming improvements coming to the Newegg Marketplace:

Restocking Fee Waived

What’s New in July 2023

The following are important updates for the month of July.

INFORM Consumers Act
Brand Restriction for GPU Categories
Processing Lead Time for Special Orders
Sponsored Email Ad Campaigns
Help Center and Newegg Chatbot

The following are upcoming improvements coming to the Newegg Marketplace:

August 1st – Elite Membership Updates and Fees (UPDATED)

What’s New in June 2023

The following are important updates for the month of June.

INFORM Consumers Act
Updates to the Authorized Shipping Carrier List
Sponsored Email Ad Campaigns
RMA Processing Window
Restocking Fee Update
Pricing Safeguard – Item Level Settings

The following are upcoming improvements coming to the Newegg Marketplace:

Processing Lead Time for Special Orders
Sponsored Ad Campaign Updates
Elite Membership Updates and Fees

INFORM Consumers Act

Starting on June 27, 2023, online marketplaces (e.g., Newegg) covered by the INFORM Consumers Act must collect and verify information on a large number of third-party sellers of consumer goods. information and disclose “high-volume sellers” information to consumers.

What’s New in May 2023

IMPORTANT IMPROVEMENTS

Safeguard Your Profit

In an effort to mitigate costly pricing errors which can lead to revenue loss from our sellers, the Price Safeguard tool will be mandatory for ALL sellers who have not yet enabled this feature.

What’s New in March 2023

IMPORTANT IMPROVEMENTS

Authorized Shipping Carrier List

Sellers should always ship orders with a carrier approved by Newegg Marketplace and in a manner that provides a valid, tracking number. To do so, sellers will no longer be able to input their own shipping carrier. Sellers will need to select a carrier authorized by our Newegg Marketplace.

Newegg Marketplace Sales Tax Collection

Newegg is the seller of record on any sellers’ products sold on Newegg websites. Newegg will calculate, display, and charge customer sales tax for sellers’ product orders shipped to certain states. And Newegg will remit Sales Taxes to the tax authority of the following jurisdictions respectively.

Important Notification Regarding Relocation of Newegg International Shipping Program (NISP) Order Fulfillment Center in State of California Effective January 30, 2023

As a valued seller and member of our Newegg International Shipping Program (NISP), we want to thank you for your continued partnership and help in providing Newegg global customers with the ultimate Newegg experience.

What’s New in January 2023

IMPORTANT IMPROVEMENTS

RMA Processing Request

Effective January, RMAs should be processed within three (3) business days, and return shipping labels for all returned items up to 50 lbs will be covered by the seller.

What’s New in November 2022

IMPORTANT IMPROVEMENTS

SBN Inventory Transfer Notice

SBN and Automated Multi-Channel Order sellers will now receive notifications for any inventory transfers occurring within the Newegg warehouse network. This change allows sellers to better plan for promotions and manage inventory through up-to-date reporting of current inventories within the Newegg warehouse network.

What’s New in September 2022

IMPORTANT IMPROVEMENTS

Updated Terms and Conditions

We are making many improvements towards achieving better communication and transparency. Below are essential updates to our Terms of Service:

Tax Update
Seller Payment Disbursement

What’s New in August 2022

IMPORTANT IMPROVEMENTS

Updated Terms and Conditions

We are making many improvements towards achieving better communication and transparency. Below are essential upcoming updates to our Terms of Service:

Updated Payment Disbursement
Order Processing Time – from 72 to 48 hours

What’s New in July 2022

IMPORTANT IMPROVEMENTS

Seller Portal Scheduled Maintenance

On July 8, 2022, all Newegg platforms, including the Newegg Marketplace System, will undergo a brief optimization maintenance cycle. These systems will be down for approximately 3.5 hours, starting at 7:30 PM PST and scheduled to end at 11 PM PST. Please plan for this pending outage accordingly.

ANNOUNCEMENT: UPC Enforcement Effective Monday, June 27th

UPC Enforcement Purpose

New UPC enforcement requirements will be in effect for selected top subcategories beginning Monday, June 27th. This measure aims to increase the accuracy of product listings and ensure customers find the exact products they desire. The policy goal is to minimize miscategorized listings, ensure product listing precision, and reduce RMAs while driving customer traffic to your listings through proper UPC enforcement.

What’s New in June 2022

IMPORTANT IMPROVEMENTS

Batch Upload for Item Deletion

Sellers now have the option to batch items for deletion to quickly remove multiple items from their account list. This update streamlines item management and enhances the Seller Portal utility to help sellers save time through easier item administration. This new action follows a similar process to Batch Item Creation/Update in the Seller Portal.

What’s New in April 2022

IMPORTANT IMPROVEMENTS

API Available to Non-Elite Sellers

API is now available for Non-Elite sellers. We understand how important it is to manage all your items and orders, and having an API without the added cost will help your business run a lot smoother. However, there is a limitation on the usage for Non-Elite sellers. API usage will be capped at 20% of an Elite Seller’s usage limits.

Seller Payment Disbursement

Seller Payment Disbursement Update

We implemented changes to the seller payment disbursement process, connecting order tracking and delivery to seller payouts.

Please note that sellers are required only to utilize Newegg’s authorized carriers, all of whom provide valid tracking numbers for parcels.

Under this new system, payments are released based on the following metrics:

On Newegg.com and Newegg.ca, Sales Orders displaying accurate tracking and showing a delivered status, payment to the seller will be made based on the order’s actual delivery date plus 7 calendar days.

What’s New in March 2022

IMPORTANT IMPROVEMENTS

Deal Submissions Never Easier

We have been optimizing our systems to enhance the deals process. What that means is more items are now eligible for deals, and the approval process is automated to make your promotions more streamlined. Log in now to get started and give your listings a vital boost.

What’s New in February 2022

IMPORTANT IMPROVEMENTS

Deal Submissions Never Easier

The power of promotion is now in your hands! Sellers can easily submit their top deals DIRECTLY in our seller portal.

Optimize with Newegg Promotion and ignite your sales utilizing Shell Shocker, Daily Deals, eblasts, or other placement on or off-site. Log in now to get started.

What’s New in January 2022

UPC Required TBA

In an effort to provide the best shopping experience for our mutual customers, Newegg will be enforcing UPC requirements (verified through GS1) for select subcategories. Marketplace Sellers will be required to provide accurate UPCs for items created under determined subcategories. UPC code requirements may vary across subcategories. When listing items, sellers must use the correct product identifier. Any use of false UPC codes is prohibited. We will be providing more information to sellers soon.

What’s New in November 2021

REMINDER

• Newegg System Holiday Restrictions – November 22 – 30
The following will be restricted during this time:

o Batch Item Update/Creation
o Batch Item Creation Template for Existing Item Creation
o Batch Item Update (v3.0)

What’s New in October 2021

Available Now

• Pricing Safeguard to Prevent / Minimize Price Errors
Please start using our Pricing Safeguard feature which helps sellers prevent incorrect pricing updates. Once enabled and price rules are properly set up, all your listings will be safeguarded from selling at a cost that was mistakenly set. Any price update exceeding the safeguard rules that you set will be rejected. You can also use Newegg’s settings. Click here for more information on how to set up Pricing Safeguard.

Important Updates Coming Soon – September 2021

SBN process made easier on Newegg Business – Available on Portal 3.0 Effective September 13th (B2B)
We have simplified the process where sellers on Newegg Business can send their SBN inventory any time to our warehouse and once received, the system will automatically convert the items from SBS to SBN where there is SBN inventory. For more information on how this works, please click here.

What’s New in August 2021

Available Now

• Newegg Automotive is Open for Business with New Categories and Sub-Categories!
Newegg is ready for you to do business again! We’re pleased to announce 14 new Categories and 148 new Sub-categories for Vehicle-Specific Auto Parts, Tires, Wheels, and Accessories in the Automotive Store on Newegg.com. Because these new Categories depend on structured data to validate fitment by vehicle (Year, Make, Model, Trim, Engine), the SKU onboarding process is different than you normally see on the Newegg Seller Portal. To make it easy, we have set up a special email for these requests: automotive@newegg.com is where you can request the Automotive Team to review the file of SKU’s for approval or any other questions you may have.

What’s New in July 2021

Improving Customer’s Shopping Experience

• Deal Submission Just Got Easier – Available 8/1/21
We are making it easier for sellers to submit their deals on Seller Portal by themselves. Instead of having to email an account manager, sellers will be able to submit their deals directly in our seller portal. Learn more about this new deal submission process by clicking here.

What’s New in June 2021

Starting June 18th, Restrictions to Updating Seller Information

Sellers will be restricted from updating the following information:
• Business Name
• Business Type
• Tax ID
• W8/W9 Form
• Main Contact (Restricted for Administrators to Change)

Updates to the Newegg International Shipping Program Marketplace Seller Terms & Conditions

Newegg has made the following changes to the Newegg International Shipping Program (“NISP”) Marketplace Seller Terms & Conditions (the “Terms”):

• The risk of loss and damage to a Newegg International Shipping Program product will remain with Sellers, except for when the product has been received and accepted by Newegg’s U.S. Order Processing Centers and is in Newegg’s possession awaiting export, but once the product has been tendered to the carrier for export and is no longer in Newegg’s possession, Seller is liable for the risk of loss and damage to the product.

May 2021 Updates

Changes to Order Cancellation Notifications

Beginning May 18^th, there will be a few changes when it comes to orders being cancelled to benefit you as sellers. These include updated notifications on Seller Portal, updated filtering features and customer messages changes.

Seller Portal Enhancements 3/11/2021

Reduce pricing errors with our new Deal Submission Form

Enhancements have been made to the Marketplace Deals Submission Form to help sellers avoid any SKU pricing errors. Preset formulas will now display final prices after all applied rebates to minimize common errors.

Seller Portal Enhancements 3/10/2021

Active Unique SKU Listings

You can list more SKU’s now than ever before. Duplicate listings across multiple countries won’t be counted against your quota. We’re only counting the unique items against your quota, meaning you can scale your business efficiently.

Q&A – Important Updates to Changes in the Newegg Marketplace Policy

Important Updates to Changes in the Newegg Marketplace Policy

The following is effective December 1, 2020.

Doing business with Newegg Marketplace just got easier. Recent changes to our Seller Agreement and Policies will make it easier for sellers to scale their business and streamline their operations.

Newegg Canada Marketplace Sales Tax and Environmental Fee (EHF) Collection Guidelines

Canada Sales Tax (GST/PST/HST)

Canada Tax Types:

GST: General Sales Tax | PST: Provincial Sales Tax | HST: Harmonized Sales Tax

Newegg Global Refocuses Efforts to Top Performing Regions

Effective April 16, 2020

Newegg is optimizing global operations to focus on the countries that have consistently demonstrated strong operational efficiency and customer demand. The markets below, along with our Newegg.ca platform, represent the greatest growth potential for Newegg, and concentrating our resources will help ensure our customers receive a premium shopping experience in the years ahead.

Newegg Canada Marketplace Service Fee Tax

In order to comply with the Canada Revenue Agency (CRA) regulations in remitting Canadian Federal Goods and Services Tax (GST) or Harmonized Sales Tax (HST), all sellers selling on Newegg Canada Marketplace will be subject to service fee taxes for services provided by Newegg Canada Marketplace effective May 1, 2020.

Newegg Customer Message Attachment Released

Newegg Marketplace sellers are now able to send and receive messages with attachments for email communication with customers. We encourage both sellers and customers to utilize this feature for additional support, especially while communicating for returns.

Updated on Mar 6, 2020

Newegg Shipping Label Service API Functions and SBN Multi-channel Order Service Released

You can now take advantage of Newegg Shipping Label service with simplified new API functions. The key features- charge estimation, label request, and re-print labels are available with immediate responses.

Additionally, the “Signature Required” option is now available for Newegg Shipping Label service and Multi-channel fulfilled by SBN (Shipped by Newegg) service.

Platform Involved:

Updated on Feb 14, 2020

Q&A – Important Changes in the Newegg Marketplace Policy

Major Changes on Requirements for Marketplace Customer Return Policy

What are the major changes on how seller setup customer return policy?
- Offer return policies which are equivalent or better than:
- Thirty (30) calendar day return period from invoice date for refund and replacement