Newegg Global Setup

Newegg Global is a cross-border selling program designed to make it easy for you to sell products to new customers from around the world. Qualified sellers can list their products across 19 countries.

Features & Benefits:

  • No additional fee other than the standard commission rate
  • Global customer pays for duty & tax
  • Free freight forwarding service offered by Newegg for seller’s inventories in the U.S.
  • The global listings are mirrored over from USA listings. No separate setup needed
Region Country
Asia India (IND), Philippines(PHL), South Korea(KOR), Hong Kong(HKG), Japan(JPN), Singapore (SGP), Thailand(THA)
Europe Turkey(TUR)
Middle East Bahrain(BHR), Kuwait(KWT), QATAR(QAT), United Arab Emirates(ARE), Israel(ISR), Oman(OMN), Suadi Arabia(SAU)
North America Mexico (MEX)
Oceania Australia(AUS), New Zeland(NZL)
South America Argentina(ARG)

Your Newegg.com seller account by default ships to the United States.  You will have to update your account setting and items for it to be applicable for listing globally.

Global Selling Setup:

Activate Global Shipping

You will have to enable the countries in your account.  For each country enabled, you must have a return policy and shipping rates.

Please review our shipping settings guide here for a step by step guide for each setting.  In addition, for updating your account settings for Newegg Global, please see the below settings:

Select Fulfillment Center & Enable Country

Your account by default have Shipped by Seller (SBS) and Shipping by Newegg (SBN) fulfillment centers both enabled to ship to United States (USA).  Please see the steps below to get started.

Steps:

  1. Go to Seller Portal > Manage Account > Shipping Settings.
  2. Select the fulfillment center SBS or SBN to apply new counties to ship to.
  3. Under the Action column, click the edit icon.
  4. Select the checkbox of the country that you will enable for your account.
  5. You must read and agree to Newegg Global Selling Program Agreement, once confirmed, select the checkbox.
  6. Click NEXT, enter or update your Fulfillment Center contact information if needed.  After this, click CONTINUE to move forward.
  7. To save the setting click NEXT to get to the Shipping Rate section, click SAVE.

Return Policy

Provide a return policy for each country, see steps below.

Steps:

  1. Go to Seller Portal > Manage Account > Shipping Settings.
  2. To update your policy click NEXT to get to the Return Policy and Info section.
  3. Under Shipping Destination, select the country for your return policy.  A checkmark will indicate, a completed return policy.
  4. To copy a completed return policy to the selected country.  Else, go to step 5 to start a new return policy. 
    1. Select a country to work on.
    2. To select a completed country return policy, click the dropdown menu labeled “Please select country”.
    3. Click COPY, the system will apply the completed return policy to your selected country.
  5. Enter your customer service information and return policy at specified fields.
  6. Apply restocking fee, refund & replacement period.
    • Account level, the system will apply to all items in your account.
      • Select Default Refund Period and Default Replacement Period.
      • Enter a percentage for Max Restocking Fee.
    • Subcategory level, the system will only apply to items under a specified category in your account.
      • Click the link and enter your custom retund and/or replacement period.
  7. To apply your current return policy to more than one country:
    1. Click the dropdown menu labeled “Please select country”.
    2. Select the countries that you want to apply the current policy too.
    3. Click APPLY.
  8. To save the setting click NEXT to get to the Shipping Rate section, click SAVE.

Shipping Options

Ship Directly, Newegg International Shipping Program (NISP), and Shipped by Newegg (SBN) is the fulfillment options that you may use to ship global orders.

Ship Directly

You can ship products directly to customers using your preferred carriers.  Click here for details for setting this up.

NISP

Simply ship international orders to Newegg’s warehouse facility. And, Newegg will take care of the rest by delivering it to the international customer.  NISP is currently only available to sellers with inventories in the U.S.  Click here for details for setting this up.

SBN

SBN is an added paid service that requires the seller to store their inventories with Newegg. Under SBN fulfillment, Newegg packs and ships the order straight to international customers on your behalf. Click here for details for setting this up.

Reminder: Country of Origin Update

Country of Origin is the country of manufacture/ production of your items.  Newegg only accepts ISO standard three-letter codes for the various countries of the world, click here to view the list of codes.  This is required for listing your items globally through Newegg.

You can update this information by:

Activate Global Listing

By default, your international items are automatically mirrored from the USA listing, the selling price will be set at 0.00 and the items will be inactive (offline).

You can update this information by:

Seller Portal

You can update your items selling price and activate it, please see the steps below.  In addition, the field will highlight if it has changed.

Steps:

  1. Go to Seller Portal > Manage Items > Item List.
  2. Click SEARCH to have your items listed.  Note, increase the page limit to view more.
  3. Set selling price to the local currency for your targeted countries.  Go to step 4, request to have the system convert the selling price.
    1. Currency code should be set at the default setting, click here to view the default settings.
    2. Update items selling price to the local currency for the targeted country.
    3. Click SAVE ALL UPDATES.
  4. Request to convert the selling price.
    1. Set currency code to USD.
    2. Update the items selling price based on your USA listings.
    3. Click SAVE ALL UPDATES.
  5. After the price has updated, you can activate it.
    1. Select the checkbox of the item.
    2. Dropdown menu “Activate Selected Items”, select it if not selected.
    3. Click OK to activate.

Batch Price Update

You can batch update all your items selling price and activate, please see the steps below.

Steps:

  1. Go to Seller Portal > Manage Items > Batch Update Price.
  2. Prepare price feed with your international items selling price mirrored by selecting all the information in the screenshot below:
    1. Note:
      • The currency code will be automatically set to USD.
      • Price rule:
        • Same as the U.S.: The selling price will be the same as the USA listing.
        • Percentage (%) above U.S.: The selling price will be above a percentage based on items USA listing.
        • Fixed amount above U.S.: The selling price will be above a fixed dollar amount based on items USA listing.
      • Activation status:
        • Same as the U.S. status: The activation status of the USA listing will be applied to the international items.
        • Active: Apply active status to international items.
    2. Select product categories, brands and countries that you would like to generate price file for listing activation. Please make sure to uncheck United States to avoid any changes to your US selling.
    3. Click the DOWNLOAD FILE TEMPLATE to request this file.
    4. To check if your requested file has completed, click REFRESH LIST periodically.
    5. Click the Download link.
    6. Open file.
    7. Select the BatchPriceUpdate sheet to review the prepared file. 
    8. Upload file, see step 4.
  3. If preferring to feed the pricing in the local currency, you may uncheck “International Listings Mirroring” when preparing the price feed file as below.
    1. Select all information as seen above in the screenshot.
    2. Click the DOWNLOAD FILE TEMPLATE to request this file.
    3. To check if your requested file has completed, click REFRESH LIST periodically.
    4. Click the Download link.
    5. Open file.
    6. Select the BatchPriceUpdatesheet, it will contain your product information.
    7. Update the Selling Price in the countries local currency and to activate it set the Activation Mark to True.
    8. Save file.
    9. Go to step 4 for uploading the file.
  4. Uploading the file and checking results:
    1. Select the Upload File tab.
    2. Click Select File to locate the file in your local drive.  Then, click UPLOAD FILES.
    3. To check if your uploaded file has completed, click REFRESH LIST periodically.
    4. Reference the description, to check how many of your items failed and/or successfully uploaded.
    5. For failed items click View Details to download the result file for a detailed reason why the items failed to upload.

Batch Reactivating Global Listings

Once the global listings become inactive due to out of stock, it requires separate activation when the U.S. listing is reactivated with inventory.  The system provides a function to easily batch activate your global listings. The function only applies if the selling price of the global listings is mirrored over from the U.S.  Please see the steps below to get started.

Steps:

  1. Go to Seller Portal > Manage Items > Batch Update Price.
  2. Select the International Price Mirroring tab.
  3. Review the important note.
  4. Choose a Price rule:
    • Same as the U.S.: The selling price will be the same as the USA listing.
    • Percentage (%) above U.S.: The selling price will be above a percentage based on items USA listing.
    • Fixed amount above U.S.: The selling price will be above a fixed dollar amount based on items USA listing.
  5. Click START MIRRORING to request.
  6. To check if the request has completed, click SEARCH.

API

Newegg provides web services to allow you or a third party to send a request to update items.  See the steps below that references our API Developer Guide for details.

Steps:

  1. If needed get a price report of all your items domestic and international, else, go to step 2.
    1. Submit request
    2. Check status
    3. Get result
  2. Submit a request to update your international items selling price and activation.  Click here to view all applicable currency codes on Newegg.  Important, in your XML or JSON submit a request:
    • Set the selling price to the local currency for all enabled countries and activate.
      • Currency code use default settings, click here to view the default settings.
      • Selling Price, submit the selling price in the countries local currency.
      • Activation Mark set to True.
    • Request to convert international items selling price and activate.
      • Currency code, set to USD.
      • Selling Price, submit the selling price based on your USA listing.
      • Activation Mark set to True.
  3. You will have to check the status of your submitted request.
  4. Get the result of your upload to Newegg.

 

Updated on February 17, 2021

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